HUNDREDS of jobs at Phones 4U branches across the North-East are at risk after the retailer says it was forced into administration when network operator EE joined Vodafone in cutting ties with the firm.

The company, which employs 5,596 people, says its 550 standalone stores will be closed until the administrators decide on whether the business can reopen for trading.

Staff have been asked to report to work as normal on today when they will be briefed by management.

Advice for customers.

Will this affect mobile phone contracts bought through Phones 4U?

All existing mobile phone contracts will be honoured, the company says. Networks will continue to provide mobile services to these customers, so customers will be able to continue using and paying for their phone as normal.

The company says that any existing discount deals will still be honoured. Some customers receive a £5 discount each month.

Clearly, customers will still have a decision to make about where to take their custom when their contract expires.

What about phone insurance policies?

Again, these policies will be honoured. Anyone who needs to make a claim if, for example, their phone has been stolen will still be able to do so, with staff still available to take these calls.

What happens if a phone has been ordered from Phones 4U?

The company says that any phones that have been ordered and sent out can be used as normal by customers.

However, orders of phones yet to be dispatched will be cancelled and refunds automatically paid to customers.

Phones 4U customer services remain operational and available on 0800 072 5855, the company adds.

Customers whose phones are being repaired should also use this number.