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Landlord praised for service quality
11:55am Friday 1st November 2013 in News
CHESTER-le-Street’s biggest landlord is celebrating after achieving the Government’s customer service excellence standard.
Cestria Community Housing, which runs over 5,000 former council houses, won the award after an assessment and interviews with staff and tenants.
Cestria’s customer relationship manager Lisa Coverdale said: “We are incredibly proud to have achieved the customer service excellence standard and to do so with such a high score is just the icing on the cake.
“It is a reflection of the hard work that all our staff put in each and every day to ensuring we deliver the best possible service to our customers.
“What is most pleasing is that this was awarded to the whole organisation, not just our customer services department, which really shows that providing excellent customer service is embedded throughout Cestria, from repairs and housing through to finance and human resources.”
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