Number change for Darlington Borough Council payment hotline

The Advertiser Series: Darlington Borough Council change payments number Darlington Borough Council change payments number

SYSTEM CHANGE The telephone number for making a payment to Darlington Borough Council will change to 0845 023 2599 from Wednesday February 5 following a system upgrade. The automated number will be available 24 hours a day.

CENTRE CLOSURE The Ken Hoole Study Centre at the Head of Steam Railway Museum will be closed from Tuesday February 18 until Thursday February 20, from Wednesday March 12 until Thursday March 13 and from Tuesday March 18 until Thursday March 20.

BREASTFEEDING SUPPORT The MacNay Street Children’s Centre host a breastfeeding support group on Fridays between 10am and 12noon. The group offers a relaxed atmosphere, specialist advice and support. For more information call 01325 487718.

CREATIVE COOKING Parents and their children can learn new skills and recipes at Cook and Create sessions hosted by the Red Hall Community Centre in Darlington. The sessions take place on Tuesdays between 1.15pm and 2.45pm and are suitable for over-twos. For more information call 01325 406032.

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10:38pm Tue 28 Jan 14

Ian_SE says...

Most people will see this as a change from a number that is an "inclusive" call within their call plan allowance - either when using their landline or their mobile - to a call that they always have to pay for.

0845 numbers are rarely inclusive in landline call plans and never inclusive in mobile call plans. Rather than the call being effectively "free" for many callers, they will instead be paying up to 11p/min from a landline and up to 41p/min from a mobile with every call further increasing their bill.

Calls to 0845 numbers incur a 2p/min Service Charge to the benefit of the called party. This Service Charge will shortly have to be declared by users of these numbers. It is inappropriate for any public service already funded by taxation to be imposing this additional charge on callers using their service. The Fair Telecoms Campaign dubbed this "The Telephone Tax".

After complaints about government usage of expensive 0845 numbers stretching back many years, eventually a Public Accounts Committee enquiry held in September 2013 recommended that public services should be adopting 03 numbers in place of 084 and 087 numbers. At the end of December 2013, the Cabinet Office published guidance to all government departments and public services. This guidance recommends 03 numbers be used. Calls to 03 numbers cost the same as calling 01 and 02 numbers and count towards inclusive allowances on landlines and mobile phones.

In central government, DVLA, HMRC and others already use 03 numbers. Just yesterday, DWP announced they will be adopting 03 numbers beginning March 2013. Much, if not all, of central government and their agencies is expected to follow over the next few months.

In local government, Shropshire, Fife, Cambridgeshire and others have already adopted 03 numbers. In Autumn 2013, Carlisle abandoned their plans to adopt 0845 numbers just days before the proposed changeover date and instead opted for 0300 numbers. Lancashire has just started their programme of work to move from 0845 to 0300 numbers, with completion expected by the end of March 2014.

The proposed use of 0845 numbers by Darlington is going in the exact opposite direction to the rest of government and directly flies in the face of current Cabinet Office guidance.

Recent legislation published by BIS means that on 13 June 2014, it becomes illegal for traders to use 084, 087 and 09 numbers for post contract customer service lines. It is already inappropriate for callers to be paying a Service Charge when accessing public services by telephone. After the BIS legislation comes into force it will also be completely inappropriate for government departments to be seen to be using the type of telephone numbers that it has banned businesses from using.
Most people will see this as a change from a number that is an "inclusive" call within their call plan allowance - either when using their landline or their mobile - to a call that they always have to pay for. 0845 numbers are rarely inclusive in landline call plans and never inclusive in mobile call plans. Rather than the call being effectively "free" for many callers, they will instead be paying up to 11p/min from a landline and up to 41p/min from a mobile with every call further increasing their bill. Calls to 0845 numbers incur a 2p/min Service Charge to the benefit of the called party. This Service Charge will shortly have to be declared by users of these numbers. It is inappropriate for any public service already funded by taxation to be imposing this additional charge on callers using their service. The Fair Telecoms Campaign dubbed this "The Telephone Tax". After complaints about government usage of expensive 0845 numbers stretching back many years, eventually a Public Accounts Committee enquiry held in September 2013 recommended that public services should be adopting 03 numbers in place of 084 and 087 numbers. At the end of December 2013, the Cabinet Office published guidance to all government departments and public services. This guidance recommends 03 numbers be used. Calls to 03 numbers cost the same as calling 01 and 02 numbers and count towards inclusive allowances on landlines and mobile phones. In central government, DVLA, HMRC and others already use 03 numbers. Just yesterday, DWP announced they will be adopting 03 numbers beginning March 2013. Much, if not all, of central government and their agencies is expected to follow over the next few months. In local government, Shropshire, Fife, Cambridgeshire and others have already adopted 03 numbers. In Autumn 2013, Carlisle abandoned their plans to adopt 0845 numbers just days before the proposed changeover date and instead opted for 0300 numbers. Lancashire has just started their programme of work to move from 0845 to 0300 numbers, with completion expected by the end of March 2014. The proposed use of 0845 numbers by Darlington is going in the exact opposite direction to the rest of government and directly flies in the face of current Cabinet Office guidance. Recent legislation published by BIS means that on 13 June 2014, it becomes illegal for traders to use 084, 087 and 09 numbers for post contract customer service lines. It is already inappropriate for callers to be paying a Service Charge when accessing public services by telephone. After the BIS legislation comes into force it will also be completely inappropriate for government departments to be seen to be using the type of telephone numbers that it has banned businesses from using. Ian_SE
  • Score: 6

2:05pm Sat 8 Feb 14

Ian_SE says...

Jenny Chapman MP is reporting (on Twitter) a "change of mind" on the introduction of the expensive 0845 number for council payments, crediting Bill Dixon for "sorting it out so quickly".

Glad that they saw sense.
Jenny Chapman MP is reporting (on Twitter) a "change of mind" on the introduction of the expensive 0845 number for council payments, crediting Bill Dixon for "sorting it out so quickly". Glad that they saw sense. Ian_SE
  • Score: 3

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